Account & Client Success Manager

Salary: $55,000 – $72,000 + commission (uncapped) + 4% vacation + employer-paid benefits

Location: Fully remote, must be Canadian resident

Schedule:
Full time, flexible
Core hours: Tues, Wed, Thurs, 11-4 Eastern
(Supports clients in Eastern through to Pacific time zones)

Why Acclivity?

At Acclivity, we are passionate about growth—our clients, yours, and ours. We are a remote-first company, focused on empowering our team members to thrive in a flexible environment. We work with forward-thinking clients in industries like engineering, manufacturing, and technology, leading the charge in transforming these sectors with innovative marketing strategies. If you’re looking for a dynamic team that celebrates creativity, collaboration, and client success, you’ll fit right in at Acclivity.

The Role:

As an Account & Client Success Manager, you will be the key point of contact for a portfolio of clients, ensuring their satisfaction, retention, and success. You will build and nurture long-term relationships with clients, work closely with internal teams to ensure seamless service delivery, and help clients achieve their marketing goals. You’ll be the expert in understanding client needs, identifying opportunities for growth, and driving the execution of campaigns that deliver measurable results. Additionally, you will play an important role in sales and business development, working to expand client accounts, uncover new opportunities, and contribute to the agency’s growth by supporting the sales process.

Key Responsibilities:

Client Relationship Management: Build strong, lasting relationships with clients, ensuring a deep understanding of their business goals, challenges, and opportunities.
Campaign Execution & Delivery: Collaborate with internal teams to deliver exceptional service, including coordinating resources, managing timelines, and ensuring projects are delivered on time and within scope.
Client Success & Retention: Monitor client satisfaction and engagement, identify potential risks, and proactively address concerns to prevent churn.
Sales & Business Development: Actively identify opportunities for expanding current client accounts and securing new business. Support the sales process by preparing proposals, negotiating contracts, and closing new deals to help drive revenue growth.
Strategic Account Growth: Identify upselling and cross-selling opportunities within existing accounts, recommending additional services or solutions to help clients achieve their business objectives.
Collaboration & Communication: Work closely with creative teams and project managers to ensure that all aspects of client projects are executed seamlessly.
Performance Tracking & Reporting: Regularly monitor key performance metrics, and advocate for desired client outcomes.
Problem Solving & Troubleshooting: Act as a trusted advisor and problem solver for clients, addressing any issues that arise and ensuring a positive client experience.
Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition from sales to delivery and setting clear expectations from the outset.

Skills and Experience Requirements:

Minimum 3 years of experience in client success, account management, or business development, preferably within a B2B marketing or digital agency environment.
Proven experience in building and maintaining strong client relationships and managing client expectations.
Strong sales skills with a proven track record of identifying opportunities for account growth and securing new business.
Strong project management skills with the ability to manage multiple clients and projects simultaneously.
Excellent verbal and written communication skills, with an ability to tailor communication to different audiences, including C-suite executives.
A keen understanding of marketing strategies, including content marketing, social media, SEO, and analytics.
Proficient in using CRM tools (HubSpot, Salesforce, or similar), project management tools (Asana or similar), and Microsoft Office Suite.
Experience in technical, niche knowledge industries (engineering, manufacturing, technology, etc.) is a plus.

Other experience we’d be open to seeing applications from for this role:

Professionals with backgrounds in B2B or technical customer service, sales, business development, operations, project management, marketing strategy or marketing consulting who want to transition into client success & account management.
Individuals with experience in managing relationships in high-tech or B2B industries.

Why You’ll Love Working Here:

Flexibility & Autonomy: Work from anywhere with a schedule that fits your lifestyle—focus on quality and results, not hours behind a laptop.
Continuous Learning: We invest up to 20% of your time in professional development and have a dedicated budget for training and upskilling—because when you grow, we all grow.
Competitive Benefits Package: Enjoy a 100% employer-paid benefits package to ensure you feel healthy, happy, and supported.
Innovative Clients: Get to work with companies that are changing the world. From manufacturing to tech, the industries we support are at the cutting edge.
A Team that Supports You: You’re not alone here. Join a group of passionate professionals who support each other, celebrate wins, and have a great time doing it.

How to Apply:

We’re looking for more than just a resume—we want to hear your voice and see your written communication skills! To apply, email us at Careers@Acclivity.Agency and include either in the body of your email or in an attached cover letter:

An introduction to who you are and what drives you.
A link to your LinkedIn profile.
Include and finish this sentence: Two specific examples from my history that demonstrate why I’m a good fit are…
Include and finish this sentence: I stay up to date on industry trends and best practices by…
Your resume.
BONUS: A portfolio of work or work samples.

Our Hiring Process:

Submit your application via email.
Top candidates will be invited to a written interview to further showcase your communication skills.
Finalists will have a brief screening interview.
The top candidate will be invited to a final interview.